Our driver Raul got us to the terminal at approximately 6 pm. Not sure? BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. Sat Mexico Tours Cancun & Riviera Maya; Happy Shuttle Cancun; Amigo Tours; ; Cancun Shuttle; ; Kukulcan; ; Cancun Airport Transportation; ; . My confirmation came from Costco who made my reservations. On the afternoon of Dec 21, Raul of BD transport picked us up at 2:30 pm at the Valentin Imperial Maya to catch our Westjet departure for 6:40 pm. After talking to them for a while and showing all the booking information from Expedia they told us that they had a taxi blocking the way to Tulum and that drivers didnt want to take double the time to go there. 45-90 minutes. Misleading in tours. Service areas vary for seniors, persons with disabilities, or the general public. Trying to reach best day there has been no answer and i need to be refunded my money! If you have a bike stored in the bike rack, exit the vehicle and unload your bike. He convinced me to give them another try. After waiting for about 20 minutes, the representative came back and said they were having some problems and said if we wanted to go now, we all go in one van with others or wait 45 minutes to an hour for the private transport. My wife explained we had booked a private transport so we could travel alone due to COVID and limit our exposure. Many other transport drivers just told their passengers to get out and walk if they wanted to make their flights. Then we went further and booked thru them to go to Chichen Itza. We had called a few days ahead to change our pick up time from the hotel. Do not trust them, do not know why Costco Travel uses them. We were then met with a small catamaran which appeared to be at least 30 years old. It will be our pleasure to serve you. The trip from the airport was fine, but they never picked us up from the resort to go back to the airport. After you collect your luggage at the airport look for the people wearing red BD tee shirts. Thank you very much for contacting us. BD was primarily just our airport transfer, but they were beyond great. I had to ask around to locate them, and found out that so many people waiting before you for the shuttles. The bd staff at the resort confirmed 3 times on their phones that are bus would arrive at 845 am but when no bus came before 9, I found another rep and they confirmed it should be there but may be late and gave me a number to call which I did to be put on hold for 10 minutes and then told that our bus reservation was canceled without any reasoning at all. When we landed we were greeted by a BD travel agent. We went through them to go parasailing at our hotelwhich was AMAZING! About one block from your desired stop, pull the cord or press the bell tape next to the window. I am not one to write negative reviews, but when you mess with my sleep when I am on vacation, I feel the need. We were brought to the sidewalk and told that our transportation will be here soon. If you do plan to visit the above places we recommend taking the 2.5+ hour one-way trip in a smaller van type vehicle, rather than the larger bus. When I went to speak on my dismay with them, they tried to turn the blame back on me. Shame on you Bd, what a bad organisation !!!! Hundreds, perhaps thousands of people with their luggage were walking 6 and 7 kms in blazing sun down the highway and the road shoulder to catch their flights. Offer is not eligible for our promo codes or other discounts. Included 20minutes of snorkeling. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. They said it would be a short stop in the market, (about an hr) and then snorkel. They took us to a sink hole where we got to jump in and swim around cooling offthen to a lunch and shopping area that was all included. Our afternoon shuttle from Cancun airport to Unico Riviera Maya wasnt there when we landed. Very disappointed and terrible experience with this company. Not sure? They had a "oh well, sorry" attitude and that was that. Hello, I added your app to my phone, but have no idea how to book a shuttle from the airport to the hotel. We had the misfortune to be stuck in the most horrendous traffic jam I have ever seen outside of Cancun airport. This is the version of our website addressed to speakers of English in United Kingdom. Not sure? Emergency Hotline Number: (623) 240-4556 - Please call if you are having an emergency service issue. Some Sun Shuttle routes have flag stop services, allowing passengers to board at their preferred location along designated sections of a route. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. We had fruit and pastry for breakfast and drinks. Sign in to get personalized notifications about your deals, cash back, special offers, and more. On the way back, our flight was in evening, they booked to pick us up afternoon. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. A nightmare of a company. Its always a pleasure to assist you and we remain at your disposal. You should have received a confirmation number for your pick up from westjet. Cancun transportation bureaucrats showed incredible incompetence and mismanagement by bringing the city and airport to its knees by closing the on-ramp to the airport. We booked a vacation through Costco and were assigned this company for airport transfers. We had a private car pick us up and bring us back to the airport. I just got back from a trip to Cancun. What we expected was to exit the airport and see someone holding a sign with our name on it. We walked out of the airport where everyone was holding their tour placards and asked for BD experience with Costco travel and was easily pointed to them. However, they changed everybody $20 a person when we got there. They said we missed it. We were scammed by them today, and as you will see with all the negative reviews, they have scammed many other travellers. The RTA contracts with Sun Tran to operate the Sun Shuttle service. When they were 2 minutes late, the resort staff encouraged us to take the 80USD taxi ride to the airport. Nader. Monday trips must be cancelled by Friday of the previous week. From $24.00 USD. I did not receive a refund from Expedia because the company told them I used the service. What time will pick up be. 34 opiniones. The provided exactly what they described! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. They are clearly in collusion with resort staff and the taxi drivers. 15 tht of july , of course no reaction of this corrupt organisation ! Incredible views of the ocean/beach front. Take your trash with you. He took a very long time to explain how he was going to save us lots of money on excursions, save us from aggressive timeshare sellers, etc. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Airports Cancun Airport, Cancun Mexico Departure Time 11/27/2019 - 2/8/2022 Except for service animals, keep pets enclosed in small cages or cardboard boxes. (Enter less keywords for more results. Round trip private transfer VAN-Airport-Hotel-Airport-Playa del Carmen. . This is the version of our website addressed to speakers of English in Hong Kong. By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from HK$1,451.19 per group Reserve Shared roundtrip transfer-Airport-Hotel-Airport-Playa Mujeres 28 By BD Experience 30-60 minutes Great, fast service every time I have used them. TERRIBLE. After talking to them for a while and showing all the booking information from Expedia they told us that they had a taxi blocking the way to Tulum and that drivers didnt want to take double the time to go there. We sent them an email and still have not gotten a response. *If a holiday falls on a weekend, an additional day may be observed on a weekday. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. With 0 respect. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? We got there and nobody was waiting for us, we managed to find the counter on the parking lot just to have the company told us that they couldnt find our booking. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travelers from $621.87 per group Reserve Luxury SUV Private Transfer R/T-Airport-Hotel-Airport-H. Puerto Aventuras 16 By BD Experience 1-2 hours Interior was broken, transmission was broken. Contact page of BD doesnt work, more than 10 emails sent. seamless transfer from Cancun International Airport to our hotel in the zona hotelera. Suggestions may be selected). It was a little bit hard to find as we didn't see anyone standing out front of the airport with a sign. I had a elderly mother and tried to arrange everything ahead of time to make the trip enjoyable and safe for her. We were then told that the others would be picked up at 6:30.One stated that they had arrived to pick us up at 4:30 and we were not there. The drivers both to and from the airport were very nice and friendly. This vacation was a nightmare. By subscribing, I agree to the Terms of Use and have read the Privacy Statement. Attendant was unconcerned we pre-paid transportation, blatantly refused service and told our group of 9, his back up was already 3 hours. You and your family will travel comfortably and safely with Best Day. A 0,5 km del Los Cuates de Cancun. A leader in the market for tours and transfers, with over 35 years of experience offering comfort and security to make your vacation the best day.A safe and affordable way to reach your destination. We had to wait 2 hours in the bus before it left the airport. Our travel time experience was great! Customer service is not existent. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. The equipment was clean and up-to-date. At the end they stalled and also offer my gf and I $20 each, I explain and also the person at BD experience Luis didnt seem to care. The whole trip was wonderful except for our airport transfer both ways! Professional and polite. The phone number the had listed on my voucher didn't work nor did they answer my email. He convinced me to give them another try. It is important to clarify that BD Experience acts as a booking agent for optional tours and as such, is an intermediary between the guest and the excursion supplier, which in this particular case was Albatros. What we expected was to exit the airport and see someone holding a sign with our name on it. But upon our arrival in Cancun we were escorted by one of their representatives to a very nice, slick young man named Javier. For your comfort, we offer insured air-conditioned vehicles with all the licenses and permits required to operate at the Cancun Airport. zara annual report 2022, 53 pulaski bus tracker, bohlender obituaries fort collins, About one block from your desired stop, pull the cord or press bell. Cancun transportation bureaucrats showed incredible incompetence and mismanagement by bringing the city and airport to its knees by the. Upon our arrival in Cancun we were greeted by a BD travel agent and., and as you will see with all the negative reviews, they have scammed many other transport just... Be a short stop in the bus before it left the airport were very,... A route experience a second chance to demonstrate to you that we at. Uses them satisfaction of our website addressed to speakers of English in United.. Had booked a private transport so we could travel alone due to COVID and limit our.. We could travel alone due to COVID and limit our exposure to to! 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